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The term constituent services is an all-encompassing term to describe services that an elected official provides to his/her constituents. The type of assistance provided may be specific casework, assistance with a government agency, liaison work between different levels of government, or development of potential legislation.
The constituent called his state delegate for assistance working with his congressman’s office because the congressman’s office had asked him to fill out a confusing form, had not followed up, and he didn’t know what to do.
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